APPLIES TO: Parallels Desktop 10 for Mac Parallels Desktop 9 for Mac Parallels Desktop 8 for Mac Parallels Desktop 7 for Mac Parallels Desktop Enterprise Customer Service and Licensing Symptoms I would like to install Parallels Desktop on a new Mac. Resolution In order to move the software from one computer to another, you should first uninstall Parallels Desktop from your old Mac, then install it on the new one. Article 116992 explains how to uninstall Parallels Desktop 9. For uninstalling Parallels Desktop 10 please visit KB122653 Links to uninstallation instructions of other versions are also available in this article. Here you can download the installation file for your new Mac: Parallels Desktop 9 Parallels Desktop 10 Download links for previous versions are available in article 5802. You should double-click on the installation file after download to start installation. Open the program to activate it and start working. Activation instructions are available in the articles below, use one depending on what kind if license you have: For Parallels Desktop 9: upgrade license full license For Parallels Desktor 10: upgrade license full license Please note that when you move Parallels Desktop to another computer, the registration of your activation key remains the same. When you activate the software, it will prompt you to register your key or log in to your existing Parallels account. Select log in to an existing account, enter the login information for your account with the registered key. Parallels Desktop will recognize the account and will not prompt you to register the key anymore. If you would like to use the same virtual machine you used on your old Mac, you should copy its file to an external storage and move it to your new Mac. The *.pvm file of the virtual machine is located in one of these folders: Macintosh HD/ Users/<'username'>/ Documents/ Parallels.
APPLIES TO: Parallels Desktop 11 for Mac Parallels Desktop 10 for Mac Symptoms The following error appears during the Parallels Desktop for Mac activation: This activation key cannot be used with this version. Resolution This message means that you are entering a 2.x version key code trying to activate version 3.0. A 2.x version key code will not activate the current version. In order to activate version 3.0, an upgrade key must be purchased (from parallels.com). Search words.
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